Warranty & Customer Satisfaction Policy

Customer Satisfaction

Ordering direct through the VinoRacking website or by contacting VinoRacking offices, means you will receive industry-best customer experience. Our representatives can help create your dream wine room, wall, closet or display with complimentary 2D CAD design and expert consultation. We are here to help with installation resources and to answer questions. In the unlikely event that we make a mistake with an order, we will fix the issues promptly.

Lifetime Product Warranty

VinoRacking warrants to the original consumer-purchaser that its products shall be free from defects in workmanship and materials under normal and reasonable use for the lifetime of the product.

VinoRacking, at its option, will refinish or replace any product or part found to be defective during the warranty period (excludes installation charges, shipping charges, and cost of removal and reinstallation). VinoRacking may require you to return the part(s) claimed to be defective for its inspection – freight or postage prepaid.

This warranty does not include the cost of any inconvenience or property damage due to the failure of the product and does not cover damage due to misuse, abuse, accident, or damage arising out of transportation of this product.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES.

In no event shall VinoRacking or Vino Expert be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES or for any other direct or indirect damage, loss, cost, expense or fee. Neither the VinoRacking distributor nor the retail establishment selling this product has any authority to make any warranties or to promise remedies in addition to or inconsistent with those stated above.

VinoRacking’s maximum liability, in any event, shall not exceed the purchase price of the product paid by the original consumer-purchaser. Some countries do not allow the exclusion or limitation of incidental or consequential damages. In such a case, the above limitations or exclusions may not be applicable.

This warranty gives you specific legal rights, and you may also have other rights, which vary from countries to countries.